Cynthia Lenz

14190 Sunnyslope Drive

Maple Grove, MN 55311

763-245-7974

 

 

Print Specialist with experience in the areas of project management, order entry, client satisfaction/retention, quality control, and cost estimating. I have worked in sheetfed, flexo, and large format digital environments; including supervisory roles.

 

 

PROJECT COORDINATOR – Vomela, September 2011 – present

Role: Coordinating projects and working with sales and project managers to ensure digital print projects are completed accurately and meet deadline.

n         Liaison with all the employees that are involved in projects from the planning stages to follow up after project completion

n         Responsible for the execution of the project

n         Provide production instructions for print projects

n         Interact with outside vendors for accurate and timely delivery of project requirements

n         Create and maintain employee rapport throughout the life of the projects

n         Critical thinking for project planning resulting in quick problem solving during projects

n         Technical knowledge of entire process including scheduling, account management, manufacturing, graphic design and accounting

n         Selected by management to coordinate national accounts with responsibility of customer satisfaction, account management, sales coordinator

 

ADMINISTRATIVE ASSISTANT –

Temporary Assignments Boston Scientific, August 2011 – September 2011

Syngenta Corporation, June 2011 – August 2011

n         Responsibilities included scheduling meetings, conferences, travel arrangements, assisting regulatory specialists with submission reports, letters and mailings. Filing submissions, data entry, special projects, and meeting functions.

n         Microsoft Office – Word, Excel, Power Point, Outlook, Intranet for calendars and most meeting planning

 

Employment Gap -FAMILY CAREGIVER - May 2010 – February 2011 – assisted with care of my mother; out of state.

 

 

PROJECT MANAGER - Forte Partners, September 2007 – May 2010

Role:  Customer Service, Administrative Assistant, Project Manager, and Traffic Coordinator

n         Managed day-to-day operations regarding ad production and magazine ad section submission

n         Project Management working with managers, vendors, sales and customers to ensure on-time ad submittal and approval

n         Microsoft Office – Word, Excel, Power Point, Outlook, Sage ACT!!

n         Order entry, order specification verification – checked information for completeness and accuracy

n         Scheduled ad production and track ad orders throughout production cycle.

n         Hire vendors and part-time help to ensure project completion is on time and accurate

n         Created effective customer relationships by providing excellent verbal and written communication

n         Developed ad quality checkpoints, identified problems with ad submission process and implemented solution

n         Team Leader for the development and implementation of schedules and processes for production and customer service staff resulting in significant time and cost savings

 

CUSTOMER SERVICE – RR Donnelley (Metro Printing), November 2005 to September 2007

Role:  Customer Service, Sales Assistant, and Project Coordinator

§ Managed day-to-day operations regarding print production and delivery

§ Order specification, scheduling and tracking throughout production cycle, including ad print approval

§ Order materials for project completion including paper, hardware, misc. items as needed for project completion

§ Billing verification and resolution, working with customers and accounting

§ Responsible for ensuring project quality by inspecting project throughout production cycle

§ Worked with sales representatives and accounting to provide quotes and sales presentations

§ Designed and maintained reports using SAP/Hagen and into Microsoft office-Word, Excel and PowerPoint

§ Communicated with production teams, vendors, sales and customers to ensure on-time project and delivery

 

CUSTOMER SERVICE – RR Donnelley (Metro Printing), November 2005 to September 2007

Role:  Customer Service, Sales Assistant, and Project Coordinator

§ Managed day-to-day operations regarding print production and delivery

§ Order specification, scheduling and tracking throughout production cycle, including ad print approval

§ Order materials for project completion including paper, hardware, misc. items as needed for project completion

§ Billing verification and resolution, working with customers and accounting

§ Responsible for ensuring project quality by inspecting project throughout production cycle

§ Worked with sales representatives and accounting to provide quotes and sales presentations

§ Designed and maintained various reports using SAP/Hagen and into Microsoft office-Word, Excel and PowerPoint

§ Communicated with production teams, vendors, sales and customers to ensure on-time project and delivery